pgpc's Commitment to Responsible Gaming
pgpc believes that playing for fun is best — and we are always here to keep that fun safe for you.
Our Responsibility Pledge
At pgpc, we believe online gaming should be an entertaining experience — not a source of financial stress or mental anxiety. Ensuring that play on our platform always remains enjoyable and in control is one of our highest priorities.
pgpc is committed to creating a safe environment for every player in Bangladesh. We know that gambling addiction is a real issue, and we have effective tools and support systems in place to address it. On this page you will find how to set limits, when to take a break, and where to seek help when needed.
Remember — pgpc is only for those aged 21 and above. Participation by minors is strictly prohibited.
Key Tools for Safe Play
Setting Deposit Limits
You can set a maximum daily, weekly, or monthly deposit limit. This helps you play within your budget and prevents overspending.
Time-Out Option
When you feel you need a short break, activate a time-out for anywhere from 24 hours to 30 days. During this period your account will be completely inactive.
Self-Exclusion
If you need a long-term break, use the self-exclusion feature. During the chosen period you will not be able to access the platform — it is a powerful tool for self-protection.
Session Time Limits
Set a limit on how long you play in one sitting. When the session time is up, you will automatically receive a warning and be encouraged to take a break.
Activity History
View a complete history of your deposits, withdrawals, and betting activity. Analyse your own playing patterns and make informed decisions.
24/7 Support
For any issue, the pgpc support team is by your side day and night. Chat in Bengali via live chat or send an email — you will get an immediate response.
21+ Age Policy
If you know that a minor is using pgpc, please inform our support team. We take every report seriously and act quickly.
Warning Signs of Problem Gambling
If several of the following signs apply to you, it is time to seek help.
Repeatedly playing to recover lost money and trying to chase losses.
Hiding your gambling from family and friends or lying about it.
Spending beyond your means and struggling to meet everyday needs.
Neglecting work, studies, or family responsibilities by spending too much time gambling.
Feeling uncomfortable, anxious, or angry when you cannot play — finding it hard to stop gambling.
Taking on debt or borrowing money to gamble and falling into financial difficulty.
How to Use the Safety Tools
After logging in to your account at pgpc, go to the Account Settings section to find all responsible gaming tools. The instructions for using each tool are described below:
- Deposit Limit: From Account Settings, select the "Deposit Limit" option. Set a limit for any period — daily, weekly, or monthly. Decreasing a limit takes effect immediately, but increasing it requires a 72-hour waiting period.
- Time-Out: Click on the "Time-Out" option and select the duration of your break. During this period you will not be able to log in, and any currently open windows will be closed.
- Self-Exclusion: Go to the "Self-Exclusion" page and choose any period from a minimum of 6 months up to permanent exclusion. Once self-exclusion is active, you will also not receive any promotional communications from pgpc.
- Session Reminder: Turn on the session timer to receive pop-up notifications at set intervals — this keeps you aware of how long you have been playing.
- Bet Limit: Set a cap on the maximum amount you can wager within a given time period. This keeps your total losses under control.
- Reality Check: During play, view a summary of your current balance and total wins and losses at regular intervals. This transparency helps you make sound decisions.
If you have trouble activating any tool, contact the pgpc support team — they will help you step by step.
Tips for Healthy Play
Responsible gaming is not just about staying away from problems — it is an active approach to keeping every session enjoyable. pgpc encourages you to build the following habits:
- Think of it as entertainment: See playing as a form of entertainment rather than a source of income. Before each session, be mentally prepared that this money will be spent for fun.
- Set a budget: Keep a separate budget for entertainment each month and commit to not exceeding it. Do not try to recover lost money.
- Take regular breaks: Do not play for long stretches at a time. Take at least a 15-minute break every hour — get up, take a short walk, or talk to your family.
- Do not play on impulse: Avoid playing when you are under stress, feeling sad, or angry. The chances of making poor decisions are higher when driven by emotion.
- Avoid alcohol: Refrain from playing after consuming alcohol — it becomes harder to make sound decisions when your judgement is impaired.
- Enjoy your wins, accept your losses: Have the courage to stop after a win. If you lose, accept it and start fresh the next day with a clear head.
Need Help? We Are Here
If you feel that you or someone close to you has a problem, do not hesitate to contact pgpc. Our specialist team speaks Bengali and will support you with complete confidentiality.
pgpc's responsible gaming team works with a completely non-judgmental approach — if you share your problem, you will receive help, not judgement.
Play Safe, Enjoy Responsibly
May your experience at pgpc always be enjoyable and in control. Browse our games or read the FAQ to learn more.