pgpc's Privacy Policy

We collect various types of information for the purpose of registration and service delivery at pgpc. This information may be provided directly by you or collected automatically from your device and browser.

1.1 Information Provided Directly

• Full name, date of birth, and national ID details (for age verification)
• Valid email address and mobile number
• Bangladeshi mobile banking account details (bKash, Nagad, Rocket, Upay) — for transaction processing only
• Bank account details (for bank transfers)
• User-set password (stored in encrypted form)
• Communications and requests you make to customer support

1.2 Automatically Collected Information

• IP address and Device ID
• Browser type and version, operating system
• Time of site access, time spent, and list of pages visited
• Cookie and session data (see Section 7 for details)
• Referral source and search queries (where applicable)

pgpc uses your information only for specific and legitimate purposes. The main reasons for our use of information are outlined in detail below:

2.1 Service Operation and Improvement

• Creating, managing, and securing your account
• Processing deposit and withdrawal transactions
• Accurately delivering bonuses, promotional offers, and cashback
• Resolving technical issues on the platform and improving quality

2.2 Identity Verification and Security

• Ensuring access is limited to users aged 21 or older
• Preventing fraud, deception, and unauthorized access
• Monitoring and controlling suspicious account activity
• Taking necessary measures to maintain cybersecurity

2.3 Customer Service

• Providing fast and effective resolution of your inquiries and complaints
• Ensuring 24/7 support via live chat and email
• Sending important service-related notifications

2.4 Analytics and Personalization

• Customizing services to improve the user experience
• Analyzing platform usage and planning new features
• Supporting the implementation of responsible gaming policy

pgpc uses industry-standard technical measures to protect your information. Our security framework consists of the following layers:

3.1 Technical Security Measures

• SSL/TLS Encryption: All data transferred between your browser and our servers is protected with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — it is kept only in encrypted hash form.
• Firewall and Intrusion Prevention: Our servers are protected by multi-layer firewalls and real-time threat analysis systems.
• Two-Factor Authentication (2FA): The option to enable 2FA on your account as an additional layer of security.

3.2 Data Retention Period

pgpc retains your information only for as long as necessary to provide services or meet legal obligations. Even after an account is closed, certain transaction and identity-related information may be kept for a defined period for legal reasons. Once the retention period ends, data is securely deleted.

pgpc does not sell, lease, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with trusted third parties for transaction processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical infrastructure maintenance, and game software operation. These partners are bound by strict confidentiality agreements.

4.2 Legal Obligations

Where disclosure of information is legally required as part of a court order, a lawful request from law enforcement, or a legal process, pgpc will provide the necessary cooperation. However, we will always make every effort to protect user privacy.

4.3 Fraud Prevention

Limited information may be shared with security agencies or financial institutions to prevent fraudulent activity, money laundering, or other illegal activities.

4.4 International Data Transfers

Some of pgpc's technical infrastructure may be operated on international servers. In such cases, international data protection standards are fully observed.

As a pgpc user, you have the following rights over your personal information:

5.1 Right to Access Information

You may request at any time to find out what information pgpc holds about you and how it is being used. Within a reasonable time of receiving such a request, we will provide you with complete information.

5.2 Right to Correct Information

If any information stored about you is inaccurate or incomplete, you may request that it be corrected. Keeping information accurate and up to date helps ensure service quality.

5.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or the need to resolve ongoing disputes.

5.4 Right to Object to Processing

You may object to the use of your information for marketing communications or research purposes. Upon receiving such a request, we will take the necessary action without delay.

5.5 How to Exercise Your Rights

To exercise any of the above rights, contact us directly via live chat or email ([email protected]). Our team is able to assist in both Bengali and English.

The security of financial transactions at pgpc is of the utmost importance. When transacting via bKash, Nagad, Rocket, and Upay, your complete payment information is processed directly through the secure gateway of the relevant service provider.

6.1 Minimum Deposit and Withdrawal

The minimum deposit amount across all methods at pgpc is ৳500, and the minimum withdrawal amount is also ৳500. Withdrawal processing is generally completed within 30 minutes to 3 hours.

6.2 Card and Account Information Storage

pgpc does not store your mobile banking PIN, password, or full account number. Only a transaction reference and a masked identifier are stored, which are used to track transaction history.

6.3 Monitoring Suspicious Transactions

Unusual or suspicious transaction activity is automatically detected and prompt action is taken to protect your account and funds.

The pgpc website uses cookies to provide the best experience and improve site functionality. A cookie is a small text file that your browser uses to communicate with our servers.

7.1 Types of Cookies We Use

• Essential Cookies: Essential for the core functionality of the site — login sessions, language preferences, and security tokens.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous data for analyzing and improving site usage.

7.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some pgpc services to not function properly. Refer to your browser's help documentation for cookie management instructions.

pgpc strictly provides services only to individuals aged 21 or older. We do not intentionally collect any personal information from minors.

An age verification process is conducted at the time of registration. If we are informed that information belonging to a minor is in our possession, we will immediately close that account and securely delete the information. For any concerns regarding this matter, contact us directly at [email protected].

pgpc reserves the right to review and update this privacy policy as needed. For any significant changes, we will:

• Update the last modified date on this page.
• Notify registered users via email.
• Display a notification when logging in to the pgpc platform.

Continuing to use pgpc after changes are published means you have accepted the updated policy. We recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. pgpc's dedicated privacy team will review your request with appropriate care.

Contact Methods

• Live Chat: pgpc platform's 24/7 live chat service (Bengali & English)
• Email: [email protected]

After a complaint is submitted, we will contact you and resolve the matter as quickly as possible.